I have started to lose crosses (trades) on my chart, what can I do in this situation?

General recommendations for fixing this when you have started losing trades crosses. You should:
1) Reboot your computer and MoonBot in administrator mode
2) Reboot the router and check the stability of the Internet connection. If possible, do not use Wi-Fi, but use wired internet.
3) Disable the computer sleep mode, when the charts do not receive data from the exchange
4) Use modules “Load Charts” (on the Settings – User Interface tab, check Charts from MoonServer or update them periodically manually as breaks occur, using in this case on Menu tab select “Reload Charts” or on Hotkeys tab combination written in field “Reload Chart”) and “Moon Streamer”.
5) If this is a temporary lag exchange or provider, then you need to contact their technical support or wait for the situation to stabilize.
If it is something completely abnormal, you should download a new MoonBot from the site and check the situation on it under the same conditions.
If the problem disappears, you can then transfer all the old files with settings and data from the old bot to the new one, and then check again the disappearance of cross trades.