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General errors
MoonBot receives all trades in real time via the websocket protocol. Their absence on the chart indicates that MoonBot does not receive them. If the chart is missing crosses (trades), it may mean that the MoonBot terminal lost connection with the exchange due to Internet problems, lagging exchange, problems with antivirus or firewall on your computer, perhaps the API keys have expired or blocked your account at the exchange. In addition, perhaps the button “Show market history” (second from the right after the Auto Zoom) in the main window of the bot is depressed.
If the above tips do not help, contact the Moon Bot Public telegram group for help: https://t.me/Moon_Bot_Public