General questions

The “Binance ping” is the ping between your computer where MoonBot is running and the exchange server. The ping value should not exceed 500ms for comfortable trading on your local computer, in case of high ping, try changing your connection methods (Settings-Special-Binance connection Method), restart your router, change your internet speed, don’t use Wi-Fi but […]

Yes, it can be done if you have the PRO version of MoonBot with the Binance Futures module activated https://moon-bot.com/en/pro-version/binance-futures-addon/

Trailing in the MoonBot terminal is usually used when a coin grows long and smoothly without sharp dips. Typically, trailing is turned on after 2% of a coin’s growth. Setting a trailing stop at less than 2% is not advisable, because then trades will often close at the trailing stop. Once the price reaches the

You need to check which exchange wallet your funds are in, most likely they are in the “Funding Wallet” and MoonBot will not see them in the trading balance. If you move funds internally from there to a spot or futures wallet, the balance will appear in the MoonBot, and you also need to check

The FREE version of MoonBot can only trade on BTC pairs. You should switch back to BTC pairs and then you can place orders.

No, on the FREE version of the MoonBot terminal only spot trading in pairs to BTC is possible.

General recommendations for fixing this when you have started losing trades crosses. You should: 1) Reboot your computer and MoonBot in administrator mode 2) Reboot the router and check the stability of the Internet connection. If possible, do not use Wi-Fi, but use wired internet. 3) Disable the computer sleep mode, when the charts do

We recommend that you join the following MoonBot community groups and channels: <br /> <br /> https://t.me/Moon_Bot_Public <br /> Moon Bot Public Telegram Group (general questions and technical support) <br /> <br /> https://t.me/MoonBotNews <br /> MoonBotNews Telegram Channel (important news and versions of MoonBot updates) <br /> <br /> https://t.me/MoonBot_Profit <br /> MoonBot Profit

The “Load Charts” is an additional paid service that allows you to upload to your MoonBot terminal missing parts of charts from our dedicated servers, if your computer was shut down or the trades data was not loaded for some time due to various reasons reasons.

The “Moon Streamer” is an additional paid service that sends current trades from a dedicated server located in Tokyo, Japan, over a UDP connection to your MoonBot terminal. If your connection to the exchange is lagging, a connection to the Moon Streamer can help you to see the crosses (trades) and the chart in real