MoonBot terminal doesn’t connect to an exchange and writes API key error, what do I do?

: General errors

If the MoonBot terminal does not connect to the exchange and you see in the Settings – Login tab the inscription “Enter the correct API keys” in the upper left corner, then this error may be due to several reasons:

1) You are incorrectly entering API keys in the corresponding fields API key and API secret on the Settings – Login tab.

a) You are trying to enter API key data into the API secret field and vice versa. These data should be entered strictly in their own fields.

b) When you try to copy API keys into the buffer only a part of them is copied, or you have caught an extra space in the buffer.

2) You are entering expired API keys, which exchanger might delete from your account.

3) Your account at the exchange got banned or API keys are present, but there are no ticks permitting trading on the spot or futures market. In addition, we recommend immediately check the presence of API keys in the white IP address from which the MoonBot terminal is allowed to trade.

4) You may have an antivirus installed on your computer, which blocks the connection of the MoonBot terminal to the Internet, in which case the MoonBot can not connect to the exchange.

5) You should also check the Internet connection, restart the router.

6) You should also check the setting of VPN and PROXY services, if you have them connected, perhaps they are blocking the connection between your computer and exchanger addresses.

There are other reasons for this kind of error, for further advice, contact the Moon Bot Public Telegram group: https://t.me/Moon_Bot_Public