General errors

When updating MoonBot terminal I got a window with “Update Fail error. Please download latest Moonbot from our site”, what should I do?

If you are updating the MoonBot terminal and you get an “Update Fail. Please download latest Moonbot from our site”, you should first make sure that the MoonBot terminal is closed. Then download the archive with the latest version of the terminal from our website https://moon-bot.com/en/download/, open it and move 4 files from it to

When updating MoonBot terminal I got a window with “Update Fail error. Please download latest Moonbot from our site”, what should I do? Read More »

In MoonBot terminal for Bybit exchange I try to convert small coin balances via Menu – Transfer – Convert to MNT, but the conversion does not happen and in the log there is an entry Currently Bybit does not support auto-conversion, what is the problem?

 Bybit API does not support conversion of small coin balances yet, so there is a Convert to MNT button in MoonBot terminal for Bybit exchange, but when you press it, conversion is not performed and the log shows Currently Bybit does not support auto-conversion, this functionality will work after the exchange will add the ability

In MoonBot terminal for Bybit exchange I try to convert small coin balances via Menu – Transfer – Convert to MNT, but the conversion does not happen and in the log there is an entry Currently Bybit does not support auto-conversion, what is the problem? Read More »

I use Free version of MoonBot terminal and in emulator mode Buy orders are placed according to the strategy, but when I switch to real order size, the orders are not placed, what can be the reason?

If your strategy was placing Buy orders in the MoonBot terminal in emulator mode, but does not do so when you switch to real mode, check the size of the Buy order being placed. The parameter OrderSize, which is located on the Buy conditions tab of the strategy settings, is responsible for the size and

I use Free version of MoonBot terminal and in emulator mode Buy orders are placed according to the strategy, but when I switch to real order size, the orders are not placed, what can be the reason? Read More »

I use Pending orders in my trading, which I sometimes place manually and sometimes strategically with BuyStop and BuyLimit. But I often find that the pending order gets crossed with trades but it is not triggered and does not place a real order, what is the reason?

If you in the MoonBot terminal place pending orders (Pending order) in the red or green glass manually or with strategies (BuyStop or BuyLimit pending order type), the pending order has two lines: – a solid (trigger) line through which the price line must pass (not crosses with trades) and if it triggers, it disappears

I use Pending orders in my trading, which I sometimes place manually and sometimes strategically with BuyStop and BuyLimit. But I often find that the pending order gets crossed with trades but it is not triggered and does not place a real order, what is the reason? Read More »

I have lost information on the chart in the MoonBot terminal about the trading session on the coin, how to restore it?

If the chart has disappeared information about the trading session on the coin, it means that the Multi order mode is off. To activate Multi order mode, you need to press the M button on the main window of the MoonBot and information about the trading session on the coin will appear again.

I have lost information on the chart in the MoonBot terminal about the trading session on the coin, how to restore it? Read More »

I trade in MoonBot on USDT pair and often see fainter probs that don’t close my sell order, what could be the reason?

You trade in the MoonBot terminal on the USDT pair and see the arrow from the parallel BTC pair, which appears paler on the chart. To avoid confusion, make these arrows from the parallel pair (BTC) paler in Settings – User Interface – Color Setup or change their color a little to distinguish the chart

I trade in MoonBot on USDT pair and often see fainter probs that don’t close my sell order, what could be the reason? Read More »