FAQs

When updating MoonBot terminal I got a window with “Update Fail error. Please download latest Moonbot from our site”, what should I do?

If you are updating the MoonBot terminal and you get an “Update Fail. Please download latest Moonbot from our site”, you should first make sure that the MoonBot terminal is closed. Then download the archive with the latest version of the terminal from our website https://moon-bot.com/en/download/, open it and move 4 files from it to

When updating MoonBot terminal I got a window with “Update Fail error. Please download latest Moonbot from our site”, what should I do? Read More »

I have a terminal MoonBot on the Gate exchange gets up on API errors and in the log there is a record like Set Buy order: FAIL; [400 CONTRACT_IN_DELISTING] how to fix the situation?

Such a log entry indicates that the API has not yet deleted information about a token that has already been removed from the exchange, and MoonBot terminal tries to place an order on the nonexistent token, gives a series of errors and gets protected by the API limit. In the latest version of the MoonBot

I have a terminal MoonBot on the Gate exchange gets up on API errors and in the log there is a record like Set Buy order: FAIL; [400 CONTRACT_IN_DELISTING] how to fix the situation? Read More »

In the MoonBot terminal for the Bybit exchange, I am trying to convert small coin balances via the Menu – Assets and then in the Transfer window by clicking the Convert to MNT button, but the conversion does not take place, and the log contains the message “Currently Bybit does not support auto-conversion”. Could you clarify what the problem is?

The Bybit exchange API does not yet support the conversion of small coin balances, so in the MoonBot terminal for the Bybit exchange, after calling the Assets window via Menu – Assets, there is a Convert to MNT button in the lower Transfer window, but when you click it, the conversion does not take place

In the MoonBot terminal for the Bybit exchange, I am trying to convert small coin balances via the Menu – Assets and then in the Transfer window by clicking the Convert to MNT button, but the conversion does not take place, and the log contains the message “Currently Bybit does not support auto-conversion”. Could you clarify what the problem is? Read More »

I have both long and short orders set up in the MoonBot terminal, but after placing an order in long position, short orders are not placed and the log shows the following entry: Market XXX is opened in Long position, how can I fix this?

For some strategies in the MoonBot terminal, on the Filters / Price/Position tab of the strategy settings, the SamePosition parameter is used (to place subsequent orders in the direction of the open position). If SamePosition=YES and, for example, a long position has been opened, subsequent orders will also be placed as long orders, and if

I have both long and short orders set up in the MoonBot terminal, but after placing an order in long position, short orders are not placed and the log shows the following entry: Market XXX is opened in Long position, how can I fix this? Read More »

I need to remove some coins from the blacklists of all strategies that are located in a certain folder, can this be done remotely via telegram command?

Yes, this can be done using the telegram command “SetBL- Strategy(Folder) Coin” – Remove from the blacklist of a strategy or all strategies in the specified folder a coin or several coins listed with a space. You can specify coins that are not yet listed on the exchange. The command without coin names displays the

I need to remove some coins from the blacklists of all strategies that are located in a certain folder, can this be done remotely via telegram command? Read More »

I need to add some coins in a certain strategy to an existing blacklist, can this be done remotely via telegram command?

Yes, this can be done using the telegram command “SetBL+ Strategy(Folder) Coin” – Add to the blacklist of a strategy or all strategies in the specified folder a coin or several coins listed with a space. You can specify coins that are not yet listed. The command without coin names displays the current blacklist. n

I need to add some coins in a certain strategy to an existing blacklist, can this be done remotely via telegram command? Read More »

I need to add some coins to a certain strategy to an existing whitelist, can this be done remotely via telegram command?

Yes, this can be done using the telegram command “SetWL+ Strategy(Folder) Coin” – Add to the whitelist of a strategy or all strategies in the specified folder a coin or several coins listed with a space. You can specify coins that are not yet listed. The command without coin names displays the current whitelist.n An

I need to add some coins to a certain strategy to an existing whitelist, can this be done remotely via telegram command? Read More »

I need to remove some coins from the whitelists of all strategies that are located in a certain folder, can this be done remotely via telegram command?

 Yes, this can be done using the telegram command “SetWL- Strategy(Folder) Coin” – Remove from the whitelist of a strategy or all strategies in the specified folder a coin or several coins listed with a space. You can specify coins that are not yet listed. The command without coin names displays the current whitelist.An example

I need to remove some coins from the whitelists of all strategies that are located in a certain folder, can this be done remotely via telegram command? Read More »