FAQs

Circle or “traffic light”, its color indicates the quality of the connection to the exchange, if the light is green, then everything is fine, if the light is orange, then there are problems with the connection or a significant slowdown. In this case, you can try to change the methods of connecting to the exchanger, […]

The reasons why the inadequately low sale/purchase price is not a bug, but a feature of the average sale price display. The main reason why the sale visually occurs, for example, at an inadequately low price: the number of coins bought is greater than the number of coins sold. Example: bought 100 coins for $100,

“Binance Exchange according to the new security rules, which were announced in advance, began to remove API keys that do not have in the white list of allowed IP addresses. Due to this, MoonBot terminals using these keys stop on errors and cannot connect on reboot. To solve this problem and restore the PRO version

Such problems may occur if there are general problems with your computer, then you need to restart your computer, run MoonBot in administrator mode, and try copying strategies again. It can also be due to a Windows clipboard problem, where capitalized words are not copied to the clipboard. If there are coins in the strategy’s

For this purpose, the MoonBot terminal has a hanged position tracking feature that is available only in the PRO version. The Control hanged position function is enabled in Settings-Advanced-Hang Control and can be configured as follows: 1) The Control orders of this bot should be ticked on the working bot, optionally for ping control in

The main reason why the strategy does not place a Buy order in the MoonBot terminal may be several: <br /> 1) The trade-enabling checkboxes are not set in the API keys on the exchange. <br /> 2) The Start button on the main window of the MoonBot terminal is not pressed. <br /> 3)

1) Perhaps some bot menu is open and it is behind the main bot window or out of the monitor area. In this case, you need to press the combination Ctrl+Shift+F10, which moves the active window on top of all the windows in the main monitor area, then close this window and the bot will

First, you should check all of these options: <br /> 1) The trade-enabling checkboxes in the API keys on the exchange are not checked. <br /> 2) The Start button on the main window of the MoonBot terminal is not pressed. <br /> 3) There is no or insufficient trading balance (balance is indicated in

MoonBot receives all trades in real time via the websocket protocol. Their absence on the chart indicates that MoonBot does not receive them. If the chart is missing crosses (trades), it may mean that the MoonBot terminal lost connection with the exchange due to Internet problems, lagging exchange, problems with antivirus or firewall on your

The problem lies in the Windows system prohibiting you from writing files in the folder where MoonBot is installed, because the guidelines for its placement on the computer are violated. a) Do not run the MoonBot terminal from the archive; b) do not unpack MoonBot to the desktop, temporary or system folders in your operating