General errors

1) Perhaps some bot menu is open and it is behind the main bot window or out of the monitor area. In this case, you need to press the combination Ctrl+Shift+F10, which moves the active window on top of all the windows in the main monitor area, then close this window and the bot will […]

First, you should check all of these options: <br /> 1) The trade-enabling checkboxes in the API keys on the exchange are not checked. <br /> 2) The Start button on the main window of the MoonBot terminal is not pressed. <br /> 3) There is no or insufficient trading balance (balance is indicated in

The problem lies in the Windows system prohibiting you from writing files in the folder where MoonBot is installed, because the guidelines for its placement on the computer are violated. a) Do not run the MoonBot terminal from the archive; b) do not unpack MoonBot to the desktop, temporary or system folders in your operating

MoonBot receives all trades in real time via the websocket protocol. Their absence on the chart indicates that MoonBot does not receive them. If the chart is missing crosses (trades), it may mean that the MoonBot terminal lost connection with the exchange due to Internet problems, lagging exchange, problems with antivirus or firewall on your

For stable MoonBot operation, the clock accuracy must be within plus or minus 50 ms. If the value is much higher, or if the “Clock Accuracy is BAD” message is lit in red, it will cause artifacts on the chart (layering and overlapping of trades). To fix this situation, restart MoonBot as an administrator to

Sometimes the API load indicator becomes red – it signals that the API is experiencing an excessive load at the moment, which can lead to a temporary ban from the exchange. In this case, it is necessary to close unnecessary charts or enable auto-closing charts. If the increased load appears after launching the MoonShot strategy,

If the MoonBot terminal does not connect to the exchange and you see in the Settings – Login tab the inscription “Enter the correct API keys” in the upper left corner, then this error may be due to several reasons: <br /> 1) You are incorrectly entering API keys in the corresponding fields API key

If you periodically have the Start button pressed and the MoonBot terminal stops working, the reasons for the stops should be looked for in the log and then in the “Settings – Autostart” tab, where you need to check the checkboxes on the following items: 1) In the parameters “Stop If loss greater then”: you

In order to enter new API keys, you first need to click on “Register another keys”, then enter the new API keys in the appropriate fields and then click on “Register API keys”.