General errors

If you are updating the MoonBot terminal and you get an “Update Fail. Please download latest Moonbot from our site”, you should first make sure that the MoonBot terminal is closed. Then download the archive with the latest version of the terminal from our website https://moon-bot.com/en/download/, open it and move 4 files from it to […]

If your strategy was placing Buy orders in the MoonBot terminal in emulator mode, but does not do so when you switch to real mode, check the size of the Buy order being placed. The parameter OrderSize, which is located on the Buy conditions tab of the strategy settings, is responsible for the size and

If you in the MoonBot terminal place pending orders (Pending order) in the red or green glass manually or with strategies (BuyStop or BuyLimit pending order type), the pending order has two lines: – a solid (trigger) line through which the price line must pass (not crosses with trades) and if it triggers, it disappears

If the chart has disappeared information about the trading session on the coin, it means that the Multi order mode is off. To activate Multi order mode, you need to press the M button on the main window of the MoonBot and information about the trading session on the coin will appear again.

These icons on the chart appear automatically and are not specially disabled. Wait a while and they will appear after a while on the spot chart of the MoonBot terminal.

You trade in the MoonBot terminal on the USDT pair and see the arrow from the parallel BTC pair, which appears paler on the chart. To avoid confusion, make these arrows from the parallel pair (BTC) paler in Settings – User Interface – Color Setup or change their color a little to distinguish the chart

In the MoonBot terminal, the mode of hiding balance through Hotkeys is activated, which is set to F7 by default. If after pressing F7 the balance is still fuzzy, you should go to the Settings – Hotkeys tab and check the value of the combination in the “Hide Balance” field and press the button combination

In the MoonBot terminal, the emulator orders, whether they are set when the Emulation mode is enabled through the menu or set when the EmulatorMode=YES parameter is checked in the strategy – DO NOT JOINED or SPLITTED!

To clear the Hotkeys field, click on the field with your mouse and then press ESC on your keyboard.

If the Settings, Reports, Show Markets and Strategies windows do not open, it is likely that the window you are calling is behind the main window of the MoonBot terminal or outside the working area of the monitor. In order to return the strategies window to the main MoonBot terminal window and in the visible