In order to enter new API keys, you first need to click on "Register another keys", then enter the new API keys in the appropriate fields and then click on "Register API keys".

If the MoonBot terminal does not connect to the exchange and you see in the Settings - Login tab the inscription "Enter the correct API keys" in the upper left corner, then this error may be due to several reasons:
1) You are incorrectly entering API keys in the corresponding fields API key and API secret on the Settings - Login tab.
a) You are trying to enter API key data into the API secret field and vice versa. These data should be entered strictly in their own fields.
b) When you try to copy API keys into the buffer only a part of them is copied, or you have caught an extra space in the buffer.
2) You are entering expired API keys, which exchanger might delete from your account.
3) Your account at the exchange got banned or API keys are present, but there are no ticks permitting trading on the spot or futures market. In addition, we recommend immediately check the presence of API keys in the white IP address from which the MoonBot terminal is allowed to trade.
4) You may have an antivirus installed on your computer, which blocks the connection of the MoonBot terminal to the Internet, in which case the MoonBot can not connect to the exchange.
5) You should also check the Internet connection, restart the router.
6) You should also check the setting of VPN and PROXY services, if you have them connected, perhaps they are blocking the connection between your computer and exchanger addresses.
There are other reasons for this kind of error, for further advice, contact the Moon Bot Public Telegram group: https://t.me/Moon_Bot_Public

If you periodically have the Start button pressed and the MoonBot terminal stops working, the reasons for the stops should be looked for in the log and then in the "Settings - Autostart" tab, where you need to check the checkboxes on the following items:
1) In the parameters "Stop If loss greater then": you should disable the checkboxes or increase the threshold values for the bot stop.
2) In "Auto Stop if errors level > = 3" (adjustable by slider): disable checkboxes or increase the values of error threshold.
3) In "Auto Stop if Ping > 1000 ms" (controlled by slider): disable checkmark or increase ping value.

Please note that these settings are protective in the MoonBot terminal and allow you to protect your trading in case of exceeding the loss value, or if there are errors in the API connection with the exchange, or a bad ping, which may lead to freezing of orders and loss of trading positions. Study these options carefully and use these settings knowledgeably as needed!

For stable MoonBot operation, the clock accuracy must be within plus or minus 50 ms. If the value is much higher, or if the "Clock Accuracy is BAD" message is lit in red, it will cause artifacts on the chart (layering and overlapping of trades). To fix this situation, restart MoonBot as an administrator to give it a higher priority. If this does not help, you need to synchronize the clock in Windows, because your computer time may be behind the current real time.
Using WIN10 as an example, go to Start-Search-Time-Additional date and time settings, Regional settings-Date and time-Internet time-Change settings-Synchronize over Internet. The PC will then synchronize the time with the Windows server.
Periodically you will have to repeat this procedure, if the accuracy of the clock has increased significantly. In addition, it is recommended to install a time synchronization utility, such as NetTime.
If the above tips do not help, contact the Moon Bot Public Telegram group for help: https://t.me/Moon_Bot_Public

Sometimes the API load indicator becomes red - it signals that the API is experiencing an excessive load at the moment, which can lead to a temporary ban from the exchange. In this case, it is necessary to close unnecessary charts or enable auto-closing charts. If the increased load appears after launching the MoonShot strategy, then reduce the number of orders. Disable auto-open charts at signals from strategies. When trading manually, do not rearrange charts with a large number of orders at the same time. If you plan to run several MoonBot terminals on one computer, start the next one only after the previous one is fully loaded, i.e., not all at once, but sequentially.

MoonBot receives all trades in real time via the websocket protocol. Their absence on the chart indicates that MoonBot does not receive them. If the chart is missing crosses (trades), it may mean that the MoonBot terminal lost connection with the exchange due to Internet problems, lagging exchange, problems with antivirus or firewall on your computer, perhaps the API keys have expired or blocked your account at the exchange. In addition, perhaps the button "Show market history" (second from the right after the Auto Zoom) in the main window of the bot is depressed.
If the above tips do not help, contact the Moon Bot Public telegram group for help: https://t.me/Moon_Bot_Public

The problem lies in the Windows system prohibiting you from writing files in the folder where MoonBot is installed, because the guidelines for its placement on the computer are violated.
a) Do not run the MoonBot terminal from the archive;
b) do not unpack MoonBot to the desktop, temporary or system folders in your operating system, such as windows, temp, users, and so on;
c) do not use Cyrillic letters in the folder names in the path to the MoonBot terminal;
d) if your computer has other disks besides the system disk C, for example, such as D, E, etc., then place the folder with the MoonBot terminal on them. If your computer has only the system drive C, then place the folder with the MoonBot on this drive in a separate folder in the root directory, for example, C:\MoonBot.

1) Perhaps some bot menu is open and it is behind the main bot window or out of the monitor area. In this case, you need to press the combination Ctrl+Shift+F10, which moves the active window on top of all the windows in the main monitor area, then close this window and the bot will respond to the controls again.
2) If the MoonBot itself is hung up, you can remove the task in Device Manager.
3) If not only the MoonBot is hung up, but also other applications on your computer, restart the hung up computer.

First, you should check all of these options:
1) The trade-enabling checkboxes in the API keys on the exchange are not checked.
2) The Start button on the main window of the MoonBot terminal is not pressed.
3) There is no or insufficient trading balance (balance is indicated in the top left corner of the main window of the MoonBot terminal).
4) An order is set less than the minimum allowable lot on a coin.
5) If you have FREE version, it is possible to expose orders only on BTC pairs and if you have switched to pair USDT, orders will not be exposed on FREE.
6) Attempt to expose the order with wrong combinations of keys and mouse clicks.
7) The order is placed not on the glass, but on the chart.
8) The strategy does not pass through the filters. Enable the "Filters on charts" (Funnel) button and see which filters do not allow the strategy to work and put the order on the chart. If necessary, adjust the parameters of the filters or temporarily disable them by setting Ignore Filters = YES.
9) The manual strategy is not set up correctly.
10) The exchange might give a ban, in this case, it is worth to wait for some time. First ban is written for 5 minutes, if spam from IP to exchanger continues from bot, exchanger writes ban for a longer time.
Other causes are possible, more accurately determine the cause of error with help of logs. If you cannot cope with this problem, for more detailed advice, contact the Moon Bot Public Telegram group: https://t.me/Moon_Bot_Public