FAQs

Some users of the MoonBot terminal have such errors, and sometimes some trading crosses on the chart disappear. <br /> Most often errors occur when there is high volatility on a coin and exchange servers do not have time to process requests and respond in the allotted time. <br /> At such moments, both buy […]

This type of entry reports that the bot is fixing problems with the Internet connection to fix it you need to do the following steps: 1) Reboot the router. 2) Reboot your computer. 3) Do not use Wi-Fi, or better wired Internet connection. 4) Check your VPN and PROXY settings. 5) Check firewall and antivirus

This type of entry reports that the MoonBot terminal is launched from the desktop and from a folder that is typed in Cyrilic letters. You should close the bot, create a folder C:\MoonBot and move all the contents from the folder on the desktop to it. Then you should run the bot from C:\MoonBot\MoonBot.exe in

In the MoonBot terminal, go to the Settings – Main tab and uncheck the boxes in the “Good pump” and “Risk limit conditions” sections. These are old settings that are no longer applicable.

If you have such an error in your logs and orders are not placed, it means that the exchange does not allow you to set an order higher than your strategy wants. For example, you have the following entries in your log: 1) Task 342 started; USDT-XVS (strategy ) UseAsk: 7.9260 CurAsk: 7.92360 BUY 10.405

MoonBot terminal registers an increased level of API errors, which may appear due to lags with the exchange, problems with the Internet, general problems in communicating with the exchange and triggers protection by API. Enabling this protection is located on the tab Settings – Autostart, if the checkbox is set at the parameter “Auto Stop

You need to close any unnecessary devices connected to this Telegram account, then close the MoonBot terminal and delete the entire tdlib folder. After that, load the MoonBot terminal in administrator mode and perform the procedure to connect to Telegram again on the Settings – Telegram tab.

This message most often appears in the log of the MoonBot terminal, which is installed on a dedicated server, and it reports that there is an API or CPU (processor) overload. To fix this kind of error you need to: <br /> 1) Go to Menu-System Setting and check “VDS optimized mode”. <br /> 2)

If you find information in the log about errors like: <br /> – API key format invalid <br /> – Status: 401 Invalid API-key, IP, or permissions for action <br /> – Haven’t found buy orders, waiting <br /> If you have stopped placing orders, this means that the exchange Binance has disabled checkboxes for

Errors of this kind in the MoonBot terminal log mean that these are bugs appearing on the Binance exchange. To eliminate this kind of errors, we recommend to move MoonBot terminals to the location of Korea (Seoul), since experience has shown that such errors occur only in the location of Japan (Tokyo).