FAQs

The “Moon Streamer” is an additional paid service that sends current trades from a dedicated server located in Tokyo, Japan, over a UDP connection to your MoonBot terminal. If your connection to the exchange is lagging, a connection to the Moon Streamer can help you to see the crosses (trades) and the chart in real […]

Breaking charts and missing cross trades usually signal that there is a loss of communication between the bot and the exchange. This is mainly due to several reasons, here are some of them: 1) Problems with your hardware (computer, router). 2) At this time, your computer could be in hibernation mode and not receive data

The MoonBot terminal only works on 64-bit Windows, to run on Mac OS you can set up a remote desktop, for example on a Vultr or Amazon server, with a Windows environment and use the MoonBot terminal via a remote management, you can also install Parallels on a Mac.

The 64-bit architecture has an important advantage when dealing with exchange data due to the fact that exchange prices are encoded by the 64-bit real double type. The MoonBot kernel is optimized in this way: in addition to slightly optimizing calculations, there is a significant benefit of using non- blocking synchronization. Since MoonBot handles finances,

When there may be lags and multiple Moonbot terminals may intercept orders from each other, which may lead to unpredictable consequences, this of course happens very rarely, but under the right circumstances it is possible, and when using multiple orders, the probability of such cases increases many times over. In this case, use “tracking bots”

If you plan to use one MoonBot terminal for different exchanges, you can register keys from another exchange in the same bot and switch between exchanges using the exchange selection drop-down list. However, we recommend making copies of the MoonBot terminal, and in each of them register API keys only for the selected exchange (MoonBot1=Binance,

The exchange has restrictions on placing orders, if all of your bots simultaneously place many orders and more than the exchange limits, the exchange will ban you and temporarily block your API keys. Take this into account when configuring strategies with multiple bots, and especially do not forget about it when enabling multi-order trading, because

The MoonBot terminal communicates with the exchange via an exchange API, which requires API keys that consist of a pair: API Key and API Secret, which you create yourself in your exchange account. <br /> API Key is a public key, which is used to register your MoonBot terminal. <br /> API Secret is a

Binance has a load limit on API keys and IP addresses. The bot has an indicator at the bottom of the screen showing the load when a certain level is exceeded, you will hear a beep and the load indicator will turn red. If you simultaneously run several bots from one computer (one IP address

If you own PRO version, you can run many copies of MoonBot terminal on one computer. For example, it is convenient to keep several copies of the terminal, each configured for its own trading pair: MoonBot1 to trade on USDT, MoonBot2 to trade on BTC, etc. Owners of the FREE version can run only one