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Help
First, restart your computer and router, and do a time synchronisation on your computer, as some errors occur when the connection is broken, your computer is faulty, or the Internet is down.
Make sure the MoonBot.exe file has been run in administrator mode.
Next, make sure you have the latest version of the MoonBot terminal, as the latest version may have already fixed the error you are experiencing!
The version number is listed in the upper left corner of the main window of the MoonBot terminal, and information with the version history and the current version number can be viewed on our website in the "Version History" section: https://moon-bot.com/ru/manual/versions-history/
Click the Stop button in the MoonBot terminal to write the log to a file, then open the logs folder and open a log file like "LOG_2023-XX-XX.log" (without prefix ADD). All MoonBot terminal activities (system information, warning records, records of detects and strategy names, information about purchases, sales, activation of stops and trailing, errors, etc.) are recorded there.
Click on the Help button on the main MoonBot terminal window, and a separate MoonBot FAQ window will open with a large number of questions and answers.
To find information about your question in the search box of the MoonBot FAQ window, type one or more keywords and then press the Find or Enter button.
You can also scroll through the MoonBot FAQs to see which questions are relevant to you and try to find the information you're looking for.
If you can't find an answer to your question in Help, go to our Telegram technical support group Moon Bot Public: https://t.me/Moon_Bot_Public and do a search there with the same keywords.
If you yourself still can not find the answer, ask your question in the MoonBot Setting and when formulating it, try to describe the situation in detail and as accurately as possible (version number, FREE or PRO MoonBot, spot or futures trading, under what circumstances is not clear to you the situation occurs, what happened, etc.)!
Please attach a log of the form "LOG_2023-XX-XX.log" (without prefix ADD) and a screenshot of the MoonBot terminal screen to show the buttons, bars, chart of the screen, the window with orders and logs, as well as the lower information field with system messages and indication. If your question relates to strategy settings or main settings (where you have bought, where you have sold, where a stop was placed, where a trailing stop was triggered and so on), please also send screenshots of the relevant sections of the strategy tabs or tabs of the main settings sections.
To make a screenshot of the main window of the MoonBot terminal, you can press hotkey CTRL+F12 and the image will be copied to the clipboard, then you can stand in the field with a Telegram message, press CTRL+V to put a screenshot from the clipboard and send it to Telegram.
For screenshots of other settings, you can use the standard Windows features or any third-party software.
After sending your message, wait for a response from an available support team member.
Make sure the MoonBot.exe file has been run in administrator mode.
Next, make sure you have the latest version of the MoonBot terminal, as the latest version may have already fixed the error you are experiencing!
The version number is listed in the upper left corner of the main window of the MoonBot terminal, and information with the version history and the current version number can be viewed on our website in the "Version History" section: https://moon-bot.com/ru/manual/versions-history/
Click the Stop button in the MoonBot terminal to write the log to a file, then open the logs folder and open a log file like "LOG_2023-XX-XX.log" (without prefix ADD). All MoonBot terminal activities (system information, warning records, records of detects and strategy names, information about purchases, sales, activation of stops and trailing, errors, etc.) are recorded there.
Click on the Help button on the main MoonBot terminal window, and a separate MoonBot FAQ window will open with a large number of questions and answers.
To find information about your question in the search box of the MoonBot FAQ window, type one or more keywords and then press the Find or Enter button.
You can also scroll through the MoonBot FAQs to see which questions are relevant to you and try to find the information you're looking for.
If you can't find an answer to your question in Help, go to our Telegram technical support group Moon Bot Public: https://t.me/Moon_Bot_Public and do a search there with the same keywords.
If you yourself still can not find the answer, ask your question in the MoonBot Setting and when formulating it, try to describe the situation in detail and as accurately as possible (version number, FREE or PRO MoonBot, spot or futures trading, under what circumstances is not clear to you the situation occurs, what happened, etc.)!
Please attach a log of the form "LOG_2023-XX-XX.log" (without prefix ADD) and a screenshot of the MoonBot terminal screen to show the buttons, bars, chart of the screen, the window with orders and logs, as well as the lower information field with system messages and indication. If your question relates to strategy settings or main settings (where you have bought, where you have sold, where a stop was placed, where a trailing stop was triggered and so on), please also send screenshots of the relevant sections of the strategy tabs or tabs of the main settings sections.
To make a screenshot of the main window of the MoonBot terminal, you can press hotkey CTRL+F12 and the image will be copied to the clipboard, then you can stand in the field with a Telegram message, press CTRL+V to put a screenshot from the clipboard and send it to Telegram.
For screenshots of other settings, you can use the standard Windows features or any third-party software.
After sending your message, wait for a response from an available support team member.